Happy employees make happy customers? Think again via Venturewire

http://venturebeat.com/2014/08/13/happy-employees-make-happy-customers-think-again/

Interesting analysis by Chi-Pong Wong, Supply Chain Strategy Development Manager at Hewlett-Packard for Venture Wire that Customer Experience and employee experience do not necessarily correlate.  Do you believe that is the case?   Most marketers are trained on the belief that happy employees create happy customers.

 

 

 

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